Key Achievements:

Reduced overdue debt by 25% within six months through proactive collection strategies.

Streamlined credit control processes, reducing average collection days by 15%.

Recovered £100,000 / $120,000 in outstanding payments previously considered at risk.

Implemented automated reminders and reporting, saving the team 8–10 hours per week.

Improved accuracy of customer account reconciliations, reducing disputes by 30%.

Duties & Responsibilities:

Monitor and manage customer accounts to ensure timely payments.

Prepare and issue invoices accurately and on time in line with contracts.

Reconcile accounts receivable ledger and resolve discrepancies or disputes.

Contact customers regarding overdue invoices and negotiate payment plans where necessary.

Maintain accurate records of collections, payments, and communications.

Prepare AR reports and dashboards for management review, including ageing reports.

Collaborate with sales, operations, and finance teams to resolve billing or payment issues.

Conduct credit checks on new and existing customers to mitigate risk.

Support month-end and year-end closing processes related to receivables.

Implement internal controls and procedures to ensure compliance and efficiency.

Liaise with auditors and provide documentation for financial audits.

Assist in forecasting cash flow related to receivables and collections.

Participate in automation and process improvement initiatives for credit control.

Train and mentor junior credit control or AR staff as required.

Approve payment arrangements and monitor adherence to agreed terms.

Ensure compliance with statutory, regulatory, and corporate financial policies.

Maintain confidentiality, integrity, and professionalism in all credit control activities.

Follow up on disputed invoices and escalate unresolved issues to management.

Provide ad-hoc reporting and analysis on credit risk, overdue accounts, and recovery rates.

Contribute to continuous improvement initiatives across finance and credit control teams.